This policy explains what personal information Molly Canada collects, why we collect it, who we share it with and what you can ask us to do with it. It applies to this website and to orders placed through it.
Last updated: 22 September 2026.
1. Who we are
Molly Canada operates this website at mollycanada.to. If you have a question about your information, or you want us to change or delete it, email [email protected] or use our Contact Us page.
2. What we collect
Information you give us. When you place an order we ask for your name, email address, phone number and shipping and billing address, plus anything you write in the order notes. If you create an account we store your username and email and a record of your orders. If you message us through the contact form or by email we keep what you send. If you leave a product review we keep your name and review.
Information collected automatically. Like most websites, ours records your IP address, browser and device type, the pages you visit and how you arrived. This comes from cookies and similar technology, including our analytics and security providers.
What we never see. We do not take card payments, so we never receive or store card numbers. Interac e-Transfer and Bitcoin payments are made outside this website — we only see that a payment arrived and what it was for.
3. Why we use it
- to take, confirm, pack and ship your order, and to give you tracking;
- to match your payment to your order;
- to answer your questions and provide support;
- to prevent fraud and misuse of the site;
- to understand how the site is used so we can improve it;
- to send you a review invitation, if you asked for one at checkout;
- to meet our legal and record-keeping obligations.
We do not send marketing email unless you have asked for it, and every marketing message we do send has an unsubscribe link.
4. Who we share it with
We do not sell your personal information. We share only what is necessary, and only with:
- Canada Post, so your order can be delivered and tracked — they receive your name, address and phone number;
- our hosting, security and performance providers, who keep the site running;
- our analytics provider, which tells us how the site is used;
- our reviews service, if you consented to a review invitation at checkout;
- our live chat provider, if you start a chat with us;
- anyone we are legally required to share it with.
Some of these providers are outside Canada, which means your information may be processed in another country and be subject to that country’s laws.
5. Cookies
Cookies are small files stored by your browser. We use them to keep your cart and your login working, to remember your preferences, and to measure how the site is used. You can block or delete cookies in your browser settings, but parts of the site — the cart and checkout in particular — will not work properly without them.
6. How long we keep it
We keep order records for as long as we need them for accounting and legal reasons. Account details are kept until you ask us to close your account. Contact messages and chat transcripts are kept while they are useful for support, and then deleted.
7. Your rights
You can ask us to:
- tell you what personal information we hold about you;
- correct anything that is wrong;
- delete your information, where we are not required to keep it;
- stop sending you marketing messages;
- export the information you gave us.
Email [email protected] and we will deal with your request. You also have the right to complain to the privacy regulator in your province or to the Office of the Privacy Commissioner of Canada.
8. Security
This site is served over an encrypted connection and sits behind a security and firewall service. Access to order information is limited to the people who need it to do their job. No website can promise perfect security, but if something goes wrong that affects your information we will tell you.
9. Age
This site is for people aged 19 and over. We do not knowingly collect information from anyone under 19; if we learn that we have, we will delete it.
10. Discretion
Orders are shipped in plain, unmarked packaging with no logos, brand names or identifying information on the outside, and nothing on your parcel or in our correspondence identifies what you ordered.
11. Changes to this policy
We may update this policy from time to time. The date at the top tells you when it last changed, and the version published here is the one that applies.
12. Contact us
Questions about this policy or your information: email [email protected] or use our Contact Us page. You can also read our Terms and Conditions and our Refund and Returns Policy.