We want you to be happy with what you receive. This policy explains what to do if something is wrong with your order, what we can take back, and how refunds are paid.
Last updated: 22 September 2026.
1. The short version
We stand behind every product we sell. If you receive a damaged or incorrect item, contact us within 48 hours of delivery for a full replacement or refund. Because of the nature of our products, we cannot accept returns on opened items.
2. Damaged or incorrect items
Email [email protected] within 48 hours of delivery with:
- your order number;
- what is wrong — damaged, incorrect, or something missing;
- photographs of the item and of the packaging it arrived in.
The photographs matter: they are usually all we need to put it right without sending anything back. Once we have looked at your claim we will offer you a replacement or a refund — your choice — and you will not pay anything extra either way.
3. Parcels that do not arrive
Every order ships with a Canada Post tracking number, which you can follow on our Track Your Order page. Delivery estimates are on our Shipping page.
If tracking has not moved for several days, or it says delivered and nothing arrived, contact us and we will open an enquiry with the courier. We cannot replace or refund a parcel that tracking shows as delivered to the address you gave us, and we cannot recover a parcel sent to an address that was entered incorrectly — please check your address carefully at checkout.
4. Changing or cancelling an order
Contact us as soon as you can. If your order has not been packed yet we can change or cancel it and refund you in full. Once it has shipped it cannot be cancelled.
If you sent an e-Transfer that does not match an order — the wrong amount, or a payment we cannot match to an order number — contact us and we will either correct the order or send the payment back.
5. What we cannot take back
- items that have been opened;
- items reported to us more than 48 hours after delivery;
- parcels delivered to an incorrect address supplied with the order.
If you are not sure whether something is covered, ask us anyway — we would rather hear from you than have you assume the answer is no.
6. How refunds are paid
Refunds are sent back the way you paid: by Interac e-Transfer to the email address you paid from, or in Bitcoin to a wallet address you confirm with us. We normally send a refund within 1–3 business days of agreeing it, and how quickly it lands after that is up to your bank or the network.
Where only part of an order is affected, we refund the affected items rather than the whole order.
7. Contact us
Email [email protected] or use our Contact Us page, and please include your order number so we can find it quickly. This policy forms part of our Terms and Conditions.